Return Policy

Thank you for shopping with us at TAAKO Jewelry! We strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy below.

1. Eligibility for Returns

• Return Period: You may return most items within 7 days from the delivery date.
• Condition: Items must be unused, in their original condition, and with all original packaging, tags, and documentation.
• Non-Returnable Items: Custom or personalized items, and clearance items are not eligible for return.

2. How to Initiate a Return

• Request a Return: To initiate a return, log in into your account on our app, cancel the order in the orders page then follow the return request process located at the left pane of your orders page.
• Return Authorization: An agent will get in contact with you within 48 hours to schedule the return via Email or Phone.

3. Return Shipping

• Return Shipping Costs: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
• Shipping Label: If applicable, we will provide a return shipping label for defective, damaged, or incorrect items.

4. Refunds and Exchanges

• Refunds: Refunds will be processed to the original payment method or into your Gcash account within 7-10 business days after we receive and inspect the returned item.
• Exchanges: If you prefer to exchange an item, please specify this when initiating your return. Exchanges are subject to product availability. If the new item is of a higher value, you will need to pay the difference.

5. Damaged or Incorrect Items

• Damaged Items: If your item arrives damaged or defective, please notify us within 7 days of receipt. We will arrange for a replacement or a refund at no extra cost to you.
• Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receipt so we can resolve the issue promptly.

6. Contact Us

For questions about how to request a return, please contact our Customer Service team:

• Email: return@taako-jewelry.com
• Website: www.taako-jewelry.com
• Return Address: This will be communicated to you by our agent.

7. Legal Rights

This return policy does not affect your statutory rights under Philippine consumer protection laws.